Refund policy
Last updated: 9 August 2026
At UVIMED, we are committed to providing genuine and reliable medical, surgical, and healthcare products.
If you receive a product that is damaged, defective, incorrect, or materially different from the product ordered, please contact us so that we can assist you.
ELIGIBLE RETURNS
You may request a return or replacement if:
• You received the wrong product.
• The product arrived damaged.
• The product is defective.
• Essential components included with the product are missing.
• The product is materially different from its description on our website.
Please contact us within 7 days of delivery for an eligible return or replacement request.
PRODUCTS THAT MAY NOT BE RETURNABLE
Because certain healthcare products are hygiene-sensitive or intended for personal use, some products may not be eligible for return after opening or use.
This may include:
• Used medical or healthcare products
• Personal-use healthcare products
• Products with opened sterile or sealed packaging
• Hygiene-sensitive products
• Products damaged through misuse or improper handling
• Products returned without their original packaging, accessories, or components
These restrictions do not affect any rights available to customers under applicable law.
CONDITION OF RETURNED PRODUCTS
Where a return is approved, the product should, where applicable:
• Be unused
• Be in its original packaging
• Include all accessories and components
• Include the invoice or order information
• Not have customer-caused damage
DAMAGED PRODUCTS
If your package or product arrives damaged, please contact us as soon as possible.
We may request photographs or videos of the package and product to assess the issue.
REFUNDS
Once an approved return is received and inspected, we will inform you whether the refund or replacement has been approved.
Approved refunds will normally be processed to the original payment method.
The time taken for the refund to appear in your account may depend on your bank or payment provider.
REPLACEMENTS
Depending on product availability and the nature of the issue, UVIMED may provide a replacement, warranty assistance, or a refund.
RETURN SHIPPING
If a return is approved because the product was incorrect, damaged, or defective, UVIMED will provide appropriate return instructions.
For other approved returns, return shipping costs may be the responsibility of the customer.
ORDER CANCELLATION
Customers may request cancellation before an order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.
CONTACT
Email: supportuvimed@gmail.com
Phone: +91 73063 32266